Refund Policy

This policy supplements our Terms of Use.

1. General Principles

  • Subscription Fees: Most payments are non-refundable due to the digital nature of our services.

  • Exceptions: Refunds are considered only under specific circumstances outlined below.

  • Third-Party Costs: Fees paid to social platforms (e.g., Facebook Ad Credits) cannot be refunded by Yabsira.

2. Eligible Refund Scenarios

Situation Refund Type Conditions
Unused Service Credits Full refund Pre-purchased credits (e.g., $500 ad budget) unused due to our system failure.
Subscription Cancellation Pro-rated refund Annual plans canceled within [e.g., 14 days] of purchase. Monthly plans: no refunds.
Duplicate Payment Full refund Verified accidental duplicate charges.
Service Failure Partial/full refund Critical, verifiable platform outage caused solely by Yabsira for ≥24 hours.

3. Non-Refundable Situations

No refunds will be issued for:

  • Paid campaigns executed via third-party APIs (e.g., Facebook Ads spent, even if underperforming).

  • Subscription plans after the cooling-off period (if applicable).

  • Fees related to:

    • Platform policy violations (e.g., rejected ads, banned accounts).

    • User errors (incorrect targeting, scheduling mistakes).

    • Changes in third-party API functionality.

  • Partial use of services during a billing cycle.

4. How to Request a Refund

  1. Contact: Email [refunds@yabsira.com] within [e.g., 7 days] of the charge.

  2. Details Required:

    • Transaction ID + reason for request.

    • Proof of service failure (e.g., error logs, screenshots).

  3. Process: We respond within [e.g., 5 business days]. Approved refunds are issued to the original payment method in 7–14 days.

5. Subscription Cancellations

  • Annual Plans: Cancel within [e.g., 14 days] for a pro-rated refund. Afterward, no refunds.

  • Monthly Plans: Cancel anytime; no refunds for unused days. Service continues until the billing cycle ends.

  • How to Cancel: Via your account dashboard or by contacting support.

6. Chargebacks

  • Initiating a bank chargeback without contacting us first may result in:

    • Account suspension.

    • A ban from future services.

    • Dispute fees ($20–$100) deducted from any owed balance.

7. Changes to This Policy

We may update this policy. Material changes will be emailed to active users.

Key Recommendations

  1. Clarity on Third-Party Fees:

    ⚠️ Example Notice:
    “Facebook/Meta ad spend is controlled by their platform. Once funds are added to your ad account, they are non-refundable – even if your ads are rejected. Yabsira does not control this process.”

  2. Implementation:

    • Add this policy to your website footer (Refund Policy).

    • Link to it during checkout:

      “By paying, you agree to our Terms and Refund Policy.”

  3. Critical Variables to Set:

    • Cooling-off period for annual plans ([14] days).

    • Refund request window ([7] days post-transaction).

    • Clear timelines for processing refunds ([5] business days to review, [14] days to issue).

  4. Automate Where Possible:

    • Use tools like Stripe/Braintree to automate pro-rated refunds for annual subscriptions.